There's been 5 comments so far...

1. Jason Liddle says:

   August 11, 2010 at 3:22 pm

   Hey Mat, Karen was great! you have very cool interviews, keep it up!
   I have a topic, if you have time.
   Have you heard the saying “fix the follow up fix the business”? (S.Donald. i think.)
   If you get it wrong its catistrophic. people dont like the “have you made a decision” phone call or “just touching base” phone call.
   Could you go over your conversation, the 3rd, 4th + calls?
   and what about mail outs in addition to this? how often and content.
   cheers

   Reply
   1. Mat says:

      August 12, 2010 at 8:51 pm

      Hi Jason,
      Thanks for your post.
      Yes you’re right, people don’t like the “have you made a decision yet” question, although people do appreciate follow up.
      I would say effective follow up is contacting them with information they would find useful ie: results, market feedback, open house numbers through similar properties, asking them have any other questions popped up and the list can go on.
      Variation is good, a mixture of call, letter and text is usually the best way. I tend not to call too much unless the information is very relevant to them. If it’s a little generic I will drop off a letter or send text.
      Hope that helps you.
      Mat

      Reply
2. Kirsty Spraggon says:

   September 4, 2010 at 12:51 pm

   Love your work, great to see you both together on camera together!

   Great interview and what a wonderful conversation to have k x

   Reply
3. Brent says:

   October 13, 2010 at 11:54 pm

   Hi Mat,
   I just came back to watch this clip for a 2nd time. I really liked what I heard the 1st time (and the 2nd time) I watched it so much that I contacted Karen and have chatted with her a couple of times since. Just thought I would let you know. Thanks for this clip and all the clips I’m not really sure how you find the time.
   Cheers.
   Brent.

   Reply
4. Mat says:

   October 14, 2010 at 7:45 am

   Hi Brent,
   That’s fantastic.
   Thanks for taking the time to post.
   I’m doing a follow up video with Karen (probably next week).
   Will twitter when it’s going up.
   Mat

   Reply