Comments on: Episode 13 – Shiny Shoes

By: Mat

Mat — Thu, 27 Jan 2011 02:25:15 +0000

Hi Trent,
Absolute Gold!
Such a good story and the essence of success.
Attention to detail really makes a huge difference.
Thnks for sharing.
Mat

By: trent

trent — Thu, 27 Jan 2011 01:42:06 +0000

Just thought I shared a good story from a listing presentation yesterday afternoon.
The lady owner was out the front when I arrived 5 minutes early for our appointment. She looked at my car for a little longer than I thought was usual.
I then took off my shoes as I entered her property and placed them neatly out of the way.
We sat down, started my presentation and I pulled out my new pen I got for Christmas.
Then all of a sudden she said 3 from 3. I did not know what she was talking about. She then went on to tell me about when her son was going for his first job interview and she made sure he had a clean car, clean shoes and a nice pen.
I am signing the listing tomorrow when she has attended to some stuff.

By: Mat

Mat — Thu, 11 Feb 2010 20:00:57 +0000

Hi Justin,
Thanks for your post and for being so open about your situation.
It’s a unique one and I think I will answer this one on video. There are a few things here I will touch on that may help you think about your process a little differently.
Have a great day!
Mat

By: Justin

Justin — Thu, 11 Feb 2010 10:28:18 +0000

Hi Mat,
Would love to know your thoughts on a particular scenario that presents itself in our office on a regular basis. We are a well established (20yrs) small agency in a extremely popular suburb & small sales staff of two. We find that there are quite a few properties that come on the market in our core area that we don’t even get called into appraise…frustrating I know! But, there are a number of the same properties that when the original agent fails to sell them, the vendor’s seem to turn to us for an appraisal & our advice. As you know a lot of time effort & reseach can go into advising vendors of what we think is wrong. Most of the vendors agree with our advice, but instead of taking the property away from the current agent & listing the property with us, they turn around stay with the same agency, put our advice into action and sell with one/two weeks. We feel quite regulary that people are prepared to use us up in order to get the right advice, but won’t sell with us in the first place. We are now thinking that when this scenario happens again, which it does regulary, we will be quite blunt, but polite & ask the right from the start whether their going to use us if we give them our advice. If we recieve an answer of anything other than a yes, we are simply not going to go any further with the appointment. In real estate there’s always the fear of not getting the business if you don’t do comply to everyone’s demands for our time, advice, money that’s spent on appraisal submissions etc. But we’ve had enough. Have you ever been faced with a similar situation? If so, how did you handle it/what did you say? Are we being too harsh & will it be a bad business move for us? We’re just tired of feeling used for our advice only and not to sell with. Would love to know your thoughts.

Cheers, Justin.
P.S – I polished my shoes the very next day after watching that video!!!

By: Mat

Mat — Wed, 10 Feb 2010 09:32:41 +0000

Hi Peter,
Yep that was the Mat Steinwede Experience.
I was going to keep a daily journal of it but decided not too.
I will talk about it on videos though.
Have a great week!
Mat

By: Peter

Peter — Tue, 09 Feb 2010 12:08:35 +0000

That’s unreal.

I, probably like most others after watching this, am about to log off and shine my shoes.

Just quickly though. There was something you were starting to work on at the start of the year (sorry but I can’t find it anywhere on the site) It was something to do with communicating with your marketplace but wouldn’t release any details at the time.

Can you remember what it was and where you’re up to with it?

All the best,

Peter

By: Mat

Mat — Mon, 08 Feb 2010 07:31:02 +0000

Hey Brendan,
Yes, this is a great topic.
Would need about a 2 day video though, he he.
I will see what I can do.
I might do one on some tips I can share with you and things I’ve learnt.
Will be on in a few days.
Mat

By: Mat

Mat — Mon, 08 Feb 2010 07:26:46 +0000

Hey Robert,
Good one!
Yep, sure thing. Thanks for letting me know what you would like to see.
Have to start making some calls, got a bit side tracked lately
Will work on something for you.
Thanks,
Mat

By: Michael S

Michael S — Mon, 08 Feb 2010 07:07:19 +0000

Rob,
Great to see even you are getting something out of the site, Thank you for your Hot Topics interview. I played a portion of it in a training session with my sales team about a week ago. Hope you are still having great success.

All the best
Michael

By: Robert Sheahan

Robert Sheahan — Mon, 08 Feb 2010 05:51:49 +0000

Hey Mat,

Thank you for posting that great clip. I thought it was such a good idea that I went out and got myself a nice new pair of shiny shoes – so looking good!

Keep those great simple tips flowing!

Hey I had an idea for you – wondering if you would consider recording a live clip of you on the phone maybe making some of your database/cold calls? Even seeing just a couple and hearing what you say would be awesome.
It would also be good to see the work environment you have set up when you are pumping the calls out.

Keep up the great work. Loving the tips and can’t wait everyday for the new clips to be added.

Cheers,
Rob